Plyxaronchral

Terms of Service

Last updated: 12 March 2025

These Terms of Service (“Terms”) govern your use of the website plyxaronchral.world and any orders you place with us. By using the website or submitting an order, you agree to these Terms. If you do not agree, please do not use the website or place an order.

1. Operator and contact

The website and the sale of products are operated by:

Plyxaronchral
Linnaeusstraat 81
1093 EK Amsterdam
Netherlands

Email: info@plyxaronchral.world
Phone: +31206651285

For the purposes of EU consumer law, we are the trader/seller. Our Terms are governed by the laws of the Netherlands, without prejudice to mandatory consumer rights in your country of residence.

2. Scope and products

These Terms apply to:

Our products are food supplements (e.g. herbal complexes). They are not medicinal products and are not intended to diagnose, treat, cure or prevent any disease. Product descriptions and information on the website are for informational purposes. We do not make health or outcome guarantees. If you have a medical condition or take medication, consult your doctor before use.

3. Contract formation

When you submit an order (e.g. by completing the order form and clicking the order button), you make a binding offer to purchase the selected product(s) on the terms stated on the website (including price, delivery and these Terms).

We will confirm receipt of your order (e.g. by email). A contract between you and us is formed when we accept your order. Acceptance may be expressed (e.g. by order confirmation email) or implied (e.g. by dispatching the goods). We are not obliged to accept every order; we may refuse or cancel orders in cases of error, suspected fraud, insufficient stock or other legitimate reasons. If we do not accept your order, we will inform you and, if payment has been taken, refund you.

You are responsible for ensuring that the information you provide (name, address, email, phone if given) is accurate and complete. Incorrect details may delay or prevent delivery.

4. Prices, payment and delivery

4.1 Prices

Prices are displayed in euros (€) and include applicable VAT unless otherwise stated. They do not include delivery charges unless we explicitly state that delivery is free (e.g. “Free shipping from €35”). Any delivery costs will be shown before you confirm the order.

4.2 Payment

Payment methods will be indicated on the website or in the order process. You must pay in accordance with the chosen method. We may use third-party payment providers; their terms may apply to the payment transaction. We reserve the right to withhold delivery until payment is received or confirmed.

4.3 Delivery

Delivery times and options are indicative and stated on the website or in the order confirmation. We will ship to the address you provide. Risk of loss passes to you upon delivery to the carrier or, if you collect, upon handover. If delivery fails due to incorrect address or your unavailability, we may charge additional costs for a new attempt or return. For more details, see our Return Policy.

5. Withdrawal and returns (consumers)

If you are a consumer (natural person acting for purposes outside your trade, business or profession), you have the right to withdraw from the contract within 14 days without giving a reason. The withdrawal period expires 14 days after the day on which you (or a third party you nominate) take physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision by a clear statement (e.g. by email or post). You may use the model withdrawal form we provide if we have made it available. If you use our contact form or email, we will send confirmation of receipt.

If you withdraw, we will reimburse all payments received from you, including delivery costs (except for additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and in any event within 14 days of the day we are informed of your withdrawal. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent them back, whichever is the earliest. We will use the same means of payment as you used, unless you agree otherwise; we will not charge you any fee for the reimbursement.

You must send back or hand back the goods without undue delay and in any event within 14 days of the day you inform us of withdrawal. The deadline is met if you send the goods before the 14-day period has expired. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Further details, including possible exceptions (e.g. sealed goods that are not suitable for return for health or hygiene reasons once unsealed), are set out in our Return Policy. Your statutory rights (e.g. legal warranty, right to remedy) remain unaffected.

6. Warranty and liability

We warrant that the goods conform to the contract and to the description on our website at the time of delivery. In the case of non-conformity, you have the rights provided by applicable law (e.g. repair, replacement, price reduction, rescission). Claims must be notified within a reasonable time; statutory limitation periods apply.

We are liable without limitation for: (a) injury to life, body or health caused by our negligence or wilful misconduct; (b) fraud or gross negligence; (c) breach of essential contractual obligations (Cardinal obligations) where our breach was negligent or wilful; (d) where required by mandatory law (e.g. under the Dutch Civil Code or EU Product Liability Directive). In the case of breach of essential contractual obligations, our liability is limited to foreseeable, typical damage unless we acted wilfully or with gross negligence. We are not liable for indirect loss, loss of profit or consequential damage except as required by law. These limitations apply to the extent permitted by applicable law.

7. Use of the website

You may use the website only for lawful purposes and in accordance with these Terms. You must not: use the site in any way that breaches applicable law; attempt to gain unauthorised access to our systems or data; transmit malware or harmful code; scrape or harvest data in an automated manner without our consent; or use the site to send unsolicited commercial messages or to impersonate us or others. We may suspend or terminate access in case of abuse.

Content on the website (text, images, logos, etc.) is owned by us or our licensors. You may not copy, modify, distribute or use it for commercial purposes without our prior written consent, except as permitted by law (e.g. private use).

8. Personal data and cookies

Our processing of your personal data is described in our Privacy Policy. Our use of cookies is described in our Cookie Policy. By using the website and placing orders, you acknowledge that you have read and understood those policies where they are referred to in the order process or on the site.

9. Complaints and dispute resolution

If you have a complaint, please contact us at info@plyxaronchral.world. We will try to resolve it promptly. EU consumers may use the European Commission’s Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr) for out-of-court dispute resolution. We are not obliged to participate in a dispute resolution procedure before a consumer arbitration body.

10. Force majeure

We are not liable for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control (e.g. natural disaster, war, terrorism, pandemic, embargo, labour dispute, failure of suppliers or carriers, government action, failure of the internet or telecommunications). If such circumstances persist for an extended period, either party may be entitled to terminate the contract in accordance with applicable law.

11. General

If any part of these Terms is held to be invalid or unenforceable, the remaining provisions remain in effect. Our failure to enforce a right does not waive that right. We may assign our rights and obligations under the contract to a successor; you may not assign without our consent. These Terms (together with the documents referred to herein) constitute the entire agreement between you and us regarding the use of the website and the purchase of products, to the extent permitted by law.

These Terms are governed by the laws of the Netherlands. For consumers, this is without prejudice to the application of mandatory consumer protection rules in your country of residence. The courts of the Netherlands have non-exclusive jurisdiction, except where mandatory law requires otherwise.

12. Contact

For questions about these Terms:

Plyxaronchral
Linnaeusstraat 81, 1093 EK Amsterdam, Netherlands
Email: info@plyxaronchral.world
Phone: +31206651285

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